Shipping Policy
At Hey Snaxy, your satisfaction is super important to us. We take great care to deliver fresh, high-quality snacks straight to your doorstep. However, due to the nature of our products, here's what you need to know about returns and refunds:
No Returns or Exchanges
Because our snacks are perishable food items, we do not accept returns or exchanges. This policy ensures we maintain the highest standards of safety, hygiene, and freshness for all our customers.
Wrong or Damaged Orders? We've Got You!
If you receive: -
- An incorrect item
- A damaged package
- A missing product
Please contact us within 48 hours of delivery at info@sgrfoodandbeverages.com with your order number and a photo of the issue. We'll happily review and work on a solution—whether it's a replacement or refund, we've got your back.
Refunds (if applicable)
Once your claim is reviewed and approved, your refund (if applicable) will be processed to your original payment method. It may take 5–7 business days for the amount to reflect, depending on your bank.
Questions?
We're here to help! Feel free to reach out to us at info@sgrfoodandbeverages.com or through our Contact Us page.